Support and maintenance

Contact Fluent State at fluent.state.agency@gmail.com. Include the theme version, HubSpot account ID, affected page URL, browser/device, steps to reproduce and a screenshot. Never email API keys, passwords, payment details or contact exports.

Support covers installation guidance and reproducible problems in the supplied theme. We aim to provide an initial reply within two business days, Monday to Friday excluding public holidays in England. This is a reply target, not a guaranteed resolution deadline. Theme-code defect support is provided while the product is listed for sale.

Customer-specific redesign, content entry, copywriting, CRM automation, integrations and changes made outside the supplied theme are separate work. No free bespoke customisation is included. Available updates to the purchased theme are included, without a promised release schedule or future feature.

The launch theme price is US$249 once for one HubSpot account. Your HubSpot subscription, domains and third-party services are separate. See purchase terms, licence and refunds and privacy information. Actual availability and the final tax-inclusive amount are shown at checkout.

You can request cancellation and a full refund within 14 days of purchase, including after download or installation. Email your order reference or other proof of purchase; no reason is required. Eligible refunds are issued to the original payment method within 14 days of the request. Bank processing time is additional. The policy does not restrict statutory remedies for faulty or misdescribed digital content. Stop using and remove the theme after a refund. A refunded Marketplace theme and its dependencies may be removed automatically by HubSpot, so review the effect on your website first.

Before requesting help, confirm that the expected template is assigned, the native navigation menu is chosen and real forms are connected. For search, check subscription eligibility, published indexable content and the configured search-results template. For subscriptions, test a real HubSpot-generated preference link rather than an arbitrary local URL.

Updates should have a versioned changelog and a staging review. Report regressions with the last known working version. The release checklist covers the checks required before declaring a new version ready.